Questions About an Existing Order

When contacting us about an existing order, please include your order number and the email address used during checkout.

Providing these details helps our customer support team locate and review your purchase more efficiently.

Shipping & Tracking Questions

If you have questions about shipment status, tracking information, delivery progress or an order that has not arrived as expected, please contact our customer support team.

Include your order number and any available tracking information so our team can review the shipment.

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect or materially different from the product description, please contact us as soon as possible.

To help us review the issue efficiently, please include:

• Your order number
• A clear description of the issue
• Relevant photos or videos, where appropriate
• A photo of the shipping label and exterior packaging

After the issue has been reviewed, our team will provide an appropriate solution based on the circumstances of your order and our applicable policies.

Product Appearance & Material Variations

Minor variations in color, surface finish, texture, glass appearance, decorative details or lighting appearance may occur due to material characteristics, production batches, screen settings and surrounding lighting conditions.