Frequently Asked Questions
Find helpful information about Lorevixa™ ceiling lights, decorative lighting, product details, orders, payment, processing, shipping, tracking, returns, refunds, cancellations and customer support.
About Lorevixa™ Products
Learn more about our ceiling lighting collection, materials, appearance and intended use.
01 Who operates Lorevixa™?
Lorevixa™ is owned and operated by Hangzhou Zheyue Technology Co., Ltd.
02 What does Lorevixa™ sell?
Lorevixa™ specializes in ceiling lights, decorative lighting and interior lighting designed for residential spaces such as living rooms, bedrooms, dining areas, hallways and other indoor settings.
03 What materials are used in Lorevixa™ ceiling lights?
Materials vary by product and design. Our collection may include clear, frosted, opal or textured glass, steel, aluminum, brass-finish metal, acrylic diffusers, wood-finish elements, woven materials and other decorative components.
Please review the individual product page for the exact materials and specifications of the item you are purchasing.
04 Will my light look exactly like the photographs?
We aim to present our products as accurately as possible. However, slight variations in color, finish, texture, glass appearance, decorative details or perceived lighting tone may occur because of production tolerances, photography, screen settings and surrounding room lighting.
05 Are minor appearance variations considered defects?
Small variations in color, surface finish, texture, glass appearance, decorative detailing or assembly are not necessarily defects when they do not affect normal product function.
If you believe your item has a genuine manufacturing issue, contact our customer support team with your order number and clear photographs or videos of the product.
06 Where are Lorevixa™ ceiling lights intended to be used?
Lorevixa™ ceiling lights are designed primarily for indoor residential settings.
- Living rooms
- Bedrooms
- Dining areas
- Hallways
- Entryways
- Home offices
- Other suitable indoor living spaces
Please review the relevant product page before purchase for model-specific information and intended use.
07 Are all Lorevixa™ lights made from natural crystal or natural stone?
No. Materials vary by product.
Some designs use clear or textured glass, stone-look resin, acrylic, metal, wood-finish materials or other decorative surfaces. A product will only be described as a specific material when that material is listed on the relevant product page.
08 Where can I find the size and weight of a fixture?
Product dimensions, materials and weight are shown on the relevant Lorevixa™ product page. Please review those details before ordering to confirm that the fixture is suitable for your intended space.
From Checkout to Delivery
Helpful information about processing, shipping, tracking and order changes.
09 How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation.
During holidays, promotional periods or unusually high order volume, processing may require up to 5 business days.
10 How long does standard U.S. delivery take?
Estimated carrier transit time for supported destinations in the United States is generally 10–15 business days after the order has been dispatched.
Delivery estimates may vary depending on destination, carrier conditions, customs processing, weather, holidays or other circumstances outside our control.
11 How much does shipping cost?
Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.
12 Where are orders shipped from?
Depending on inventory availability, product location and destination, orders may be fulfilled from our facilities or designated fulfillment partners.
The shipment origin may differ from our registered business address.
13 Will I receive tracking information?
Once your order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided during checkout.
14 What should I do if tracking stops updating?
Contact us at service@lorevixa.com and include your order number.
We will review the available shipment information and contact the relevant service provider where appropriate.
15 What if tracking says “Delivered” but I cannot find my package?
First check your mailbox, delivery area, front or side entrance, household members, building reception, neighbors and any delivery location normally used by the carrier.
If the package still cannot be located, contact our customer support team so we can review the available delivery information.
16 Can I cancel or change my order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins.
Changes cannot be guaranteed after processing, packing or fulfillment has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Returns Made Clearer
Please contact us before returning any item so our team can provide the appropriate instructions.
17 What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the requirements stated in our Return & Refund Policy.
18 How do I request a return?
Email service@lorevixa.com and include:
- Your order number
- The item you wish to return
- The reason for your return
- Relevant photos or videos where appropriate
Our customer support team will review your request and provide further instructions.
19 Where should I send my return?
Please do not automatically send merchandise to our registered business address.
After an eligible return request has been reviewed and approved, customer support will provide the appropriate return address and return instructions.
20 Who pays for return shipping?
Customers are generally responsible for return shipping costs when a return is based on personal preference or change of mind.
If a confirmed problem was caused by an error attributable to us, our customer support team will provide an appropriate solution without requiring the customer to bear additional costs resulting from that error.
21 How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund will normally be initiated to the original payment method within 5–10 business days.
Your bank, card issuer or payment provider may require additional time to post the credit to your account.
22 What if my item arrives damaged, defective or incorrect?
Contact us promptly at service@lorevixa.com and include your order number together with clear photos or videos showing the issue.
After review, we will provide an appropriate replacement, refund, reshipment, return or other solution for a confirmed error attributable to us.
We’re Happy to Help.
Contact Lorevixa™ customer support with your order number or a clear description of your question. We aim to respond within 24 hours. Customer service is available daily from 8:00 AM to 10:00 PM.
Email Customer Support Call +86 151-1614-3941Customer Service Hours: 8:00 AM – 10:00 PM Daily
Business Information
The information below identifies the company responsible for operating Lorevixa™ and providing customer support.
Please do not send merchandise to the registered business address above unless our customer support team has specifically instructed you to do so. Before returning any item, contact service@lorevixa.com to receive the applicable return instructions and return address.